Refund Policy

Introduction

At TikoTranscript, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions for refunds of payments made for our services. By purchasing our services, you agree to the terms set forth in this policy.

Refund Eligibility

You are eligible for a refund if both of the following are met:

  • The refund request is submitted within 7 days of your first purchase; and
  • You have used 5% or less of the credits made available to your account.

Note: Repeated purchases followed by refund requests using the same payment method or email may be denied.

Non-Refundable Items

The following items are not eligible for refunds:

  • One-Time Packs: All one-time packs and add-on purchases are final and non-refundable
  • Elapsed Subscription Time: Any portion of a subscription period that has already passed
  • Processing Fees: Transaction and processing fees incurred during the original purchase

Refund Process

1. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your account email address
  • Transaction ID or payment reference
  • Reason for the refund request
  • Any supporting documentation (screenshots, error messages, etc.)

2. Review and Processing

Once we receive your refund request, our team will review it within 24-48 hours. If approved, the refund will be processed within 5-7 business days back to the original payment method.

3. Processing Fee

A 5% processing fee will be deducted from all approved refund amounts to cover transaction and administrative costs.

Special Circumstances

1. Emergency Situations

In case of emergency situations such as natural disasters, health emergencies, or other unforeseen circumstances, we may offer special refund considerations. Please contact us to discuss your specific situation.

2. Legal Requirements

In jurisdictions where local laws provide additional consumer protection or mandatory refund rights, those laws will take precedence over this policy. We comply with all applicable consumer protection laws.

3. Subscription Cancellations

You may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle. Unless eligible under this refund policy, no refund will be provided for the remaining portion of the billing period.

Dispute Resolution

1. Internal Resolution

If you disagree with our refund decision, you may request a review by a senior team member. Please provide additional information or documentation that supports your case.

2. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in the suspension of your account and additional fees.

3. Refund Abuse

We reserve the right to deny refund requests that show patterns of abuse, including but not limited to:

  • Repeated subscription purchases followed by refund requests
  • Generating a large number of transcripts before requesting a refund
  • False or misleading claims in refund requests

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will notify users via email or through our website. The updated policy will be effective immediately upon posting.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through:

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